Refund and Returns Policy

Introduction

Thank you for shopping at ConvertoPro. We strive to ensure your satisfaction with our digital products, which include WordPress Plugins, Tools Scripts, WordPress templates, etc..

Due to the intangible and immediately accessible nature of digital products, we have a no-refund policy except under the specific circumstances outlined in this policy. By purchasing any of our digital products, you acknowledge and agree to the terms of this policy.

Digital Product Nature & No General Refunds

All products sold on our site are digital and delivered electronically. Unlike physical goods, digital products cannot be “returned.” Once a digital product is downloaded or accessed, it cannot be “un-downloaded.” Therefore, we generally do not provide refunds or credits for purchases.

We encourage you to carefully review the product description, system requirements, and any available free previews or demos before purchasing to ensure the product meets your needs.

Eligibility for a Refund (Exceptions)

While we maintain a strict no-refund policy, we will grant refunds in the following specific scenarios:

  • Technical Issues: If you are unable to download or access the product due to a technical fault on our website or delivery system, and our support team is unable to resolve the issue within a reasonable time.
  • Product Not as Described: If the product you received is significantly different from its description on our sales page. The request must be substantiated by clear evidence.
  • Duplicate Purchase: If you accidentally purchased the same product twice. Please contact us immediately, and we will process a refund for the duplicate transaction.

Refund requests must be submitted within 1 to 3 days of your original purchase.

Non-Refundable Situations

You will not be eligible for a refund in the following cases:

  • Change of Mind: You simply changed your mind, found a better product, or decided you no longer want the product.
  • Lack of Technical Understanding: You cannot use the product due to a lack of knowledge or skill, or because you do not have the required software or hardware to use it (it is your responsibility to check system requirements).
  • Failure to Download: You did not download the product on time and lost the download link.
  • Not Using the Product: You purchased the product but have not used it or have used it only partially.
  • Issues with a Third Party: Problems related to your email provider, internet service provider, or device that prevent delivery or access.

How to Request a Refund

If you believe you qualify for a refund under the exceptions listed in Section 3, please contact our customer support team within the eligible timeframe.

Contact Us at: https://convertopro.com/contect-us/

In your request, please include:

  • Your full name.
  • The email address used for the purchase.
  • Your order number/receipt.
  • A detailed explanation of the issue and reason for your refund request.

Our support team will review your request and may ask for additional information to help resolve the issue. We will notify you of the approval or rejection of your refund.

6. Approved Refunds

If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s or payment processor’s policies.

7. Policy Updates

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Information

If you have any questions about this Returns and Refunds Policy, please contact us: